TERMS OF USE – AMAZONIAN SRL

1. General Provisions

1.1. Company Information

• Company Name: Amazonian SRL
• Registered Office: Boulevard de L’Empereur 10, 1000 Bruxelas, região de Bruxelas-Capital
• Company Number: BE1003077097
• Telephone (Landline): +3228860317
• Contact Page: https://www.amazonian-hair.com/helpdesk
• Bank Account: BE07734074579366
• Online Sales Website: www.amazonian-hair.com
• Fictional Customer Support Persona: Marco Taylor

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of this website, as well as the purchase of products and services made available on it. By accessing and using www.amazonian-hair.com, and by making any purchase, you are entering into a purchase and sale contract with Amazonian SRL (hereinafter referred to as the “Company”).

2. Acceptance of the Terms

2.1. Agreement and Binding Effect

By using the website or completing any order, you confirm that you have read, understood, and agree to these Terms and to the Privacy Policy referenced herein. If you do not agree with any provision, you must refrain from using the website and from making any purchases.

2.2. Minimum Age and Legal Capacity

It is hereby stated that the products sold are intended for users who are at least 18 years old or legally emancipated minors with the legal capacity to enter into contracts. By using the website, you represent that you have the age and legal capacity to be bound by these Terms.

3. Amendments

3.1. Changes to the Terms

The Company reserves the right, at any time and without prior notice, to modify these Terms in whole or in part and/or the content of the website. Such changes will take effect from the date they are published on the website.

3.2. Responsibility to Check

It is your responsibility to periodically review the Terms to stay informed about any updates. Your continued use of the website after changes are published constitutes your acceptance of the new terms.

4. Use of the Website

4.1. Access and User Account

1. Registration: To make purchases or access certain features, you may need to create a user account, providing accurate and complete information.
2. Data Security: You must keep your access credentials (particularly your password) confidential and must not share them with third parties. You are responsible for all activity that takes place under your account.
3. Accuracy of Information: You assume responsibility for the truthfulness and accuracy of all information provided. If any inaccuracy or falsity is detected, the Company reserves the right to suspend or terminate your account, without prejudice to other legal measures.

4.2. User Conduct

1. Prohibited Content: You agree not to post on the website any content that is illegal, defamatory, abusive, pornographic, obscene, offensive, fraudulent, or that may violate third-party rights or applicable law.
2. Non-Interference: You must not perform any act that could interfere with the normal functioning of the website, including but not limited to introducing viruses, malware, or other malicious code.
3. Legitimate Use: The website and the services provided are intended solely for personal, non-commercial use, unless previously agreed in writing with the Company.

5. Purchase of Products

5.1. Order Process

1. Product Selection: You may select the products available on the website and add them to your shopping cart.
2. Shipping and Billing Details: You must provide complete and accurate information for shipping and billing.
3. Order Confirmation: After payment is completed, you will receive an order confirmation email with the purchase details.
4. Right of Refusal: The Company reserves the right to refuse or cancel any order for justified reasons (e.g., lack of stock, suspicion of fraud, or non-compliance with these Terms).

5.2. Prices and Payments

1. Currency and Taxes: The prices shown are in euros (EUR) and may or may not include taxes (VAT), depending on the delivery location. Before finalizing the purchase, the total amount will be indicated, including any applicable fees and shipping costs.
2. Payment Methods: The payment methods accepted are those indicated on the website (e.g., credit card, PayPal, bank transfer, etc.).
3. Payment Security: Payment details are processed by third-party entities specialized in secure payment handling. The Company does not collect or store your full credit card details.

5.3. Delivery and Shipping

1. Delivery Times: The delivery times indicated on the website are estimated only and may vary based on stock availability and the carrier’s service. ​
2. Shipping Costs: These will be calculated and displayed before you complete your order.
3. Risk of Transportation: The risk of loss or damage to the products passes to you when you receive the order, without prejudice to any rights granted to you by law as a consumer.
4. Delivery Refusal: If the order is returned due to an incorrect address or repeated absence at the delivery address, you may be responsible for any additional reshipping costs.

5.4. Returns and Right of Withdrawal

1. Right of Withdrawal: As a consumer, you have the right to freely withdraw from the contract within the legal period in force (normally 14 days), without having to provide a reason, as long as the product is in the same condition in which it was delivered to you (original packaging, undamaged, unused).
2. Return Process: You must contact customer support, represented by the fictional persona Marco Taylor, via the​ página de contacto, requesting return instructions.
3. Refund: In the event of a valid return, you are entitled to a refund of the amount paid for the returned products, including initial shipping costs (if required by law). Return shipping costs may be your responsibility unless the Company explicitly offers free return shipping.

5.5. Descriptions, Photographs, and Product Use

1. Informational Nature: Product descriptions and photographs provided on the website are for informational purposes only and do not constitute, under any circumstances, a contractual commitment. They may be changed or updated without notice, depending on factors such as product batches, versions, or design changes.
2. Packaging Variations: Packaging, labels, and the visual presentation of the products may vary due to reformulation, updates, or logistics, without affecting the product’s quality or essential characteristics.
3. Responsibility for Use: Products must be used strictly for their intended purpose, in accordance with the manufacturer’s instructions or the product label. You are fully responsible for how you use and store the products purchased.
4. Professional Use: Some products may be specifically intended for professionals. The Company is not liable for any damage, adverse reaction, or malfunction resulting from improper use, inadequate storage, or application by persons without the necessary training or technical knowledge.

6. Privacy and Data Protection Policy

6.1. Data Collection and Processing

Your personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. For more details, please refer to our Privacy Policy, where you can find information on the types of data collected, purposes of processing, storage periods, and the rights of data subjects.

6.2. Cookies

The website may use cookies to enhance your browsing experience. You will have the option to manage your cookie preferences, accepting or refusing certain types of cookies as stated in the Cookies Policy (where available).

7. Intellectual Property

7.1. Website Content

All texts, images, illustrations, logos, trade names, trademarks, and other elements of the website are owned by the Company or its licensors. Their use, reproduction, distribution, or any other form of exploitation requires prior written permission from the Company.

7.2. Limited Use

Making the website content available does not, under any circumstances, imply the assignment or transfer of intellectual or industrial property rights. You may view, print, and download parts of the content for personal, non-commercial use, provided you keep intact all copyright notices and other proprietary indications.

8. Liability

8.1. Company Liability

1. Website Operation: The Company makes every effort to ensure that the website operates correctly and is continuously available, but does not guarantee permanent availability or uninterrupted service.
2. Damages or Losses: The Company is not liable for any damages or losses arising from improper use of the website, service interruptions, or data loss.
3. Third-Party Content: Whenever the website contains hyperlinks to external sites, the Company is not responsible for the content, policies, or privacy practices of those sites. Accessing third-party sites is at your own risk.

8.2. Your Liability

1. Accuracy of Data: You are responsible for the truthfulness and accuracy of the information provided for purchasing and account creation.
2. Unlawful Conduct: You are responsible for any violation of these Terms or for conduct that may cause damage to the Company or third parties, and you must indemnify for any losses caused.
3. Account Security: You must take the necessary security measures to protect your account and your devices against unauthorized access or use.

9. Limitation of Warranties

9.1. Services and Products

The Company does not guarantee that the products or services offered on the website are suitable for your specific needs. The selection and purchase of products is your sole responsibility, and you must ensure their suitability and compliance prior to purchase.

9.2. Technical Failures

The Company will not be liable for errors, failures, or technical interruptions that temporarily prevent access to the website or the completion of orders, to the fullest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its employees, partners, and suppliers from any claims, liabilities, damages, losses, and expenses (including attorney fees) arising out of or related to:

1. Your use of the website in violation of these Terms;
2. Your violation of third-party rights or of any applicable laws and regulations;
3. Any data or content you provide or upload to the website.

11. Force Majeure

The Company will not be liable for any failure or delay in performing contractual obligations resulting from events beyond its reasonable control (including but not limited to strike, lockout, state of emergency, war, terrorism, natural disasters, interruptions or failures in telecommunications or internet services, etc.).

12. Termination

The Company reserves the right, at any time, to suspend or permanently discontinue access to the website or certain services, for security, updates, or website maintenance, without entitling you to any compensation.

13. Applicable Law and Jurisdiction

13.1. Governing Law

This website and transactions conducted therein are subject to the law applicable in the Brussels-Capital Region.

13.2. Competent Court

In the event of a dispute, it is hereby agreed that the competent court will be in the Brussels-Capital Region, unless otherwise provided by law. Nothing prevents you from resorting to alternative dispute resolution mechanisms provided by consumer protection legislation.

14. Communications and Customer Support

For any clarifications, complaints, or to exercise your rights, you may contact:

• Customer Support (Marco Taylor): https://www.amazonian-hair.com/helpdesk
• Telephone: +3228860317

The Company undertakes to respond to your requests as promptly as possible.

15. Final Provisions

15.1. Severability

If any provision of these Terms is deemed invalid or unenforceable, this will not affect the validity of the remaining provisions, which shall remain in full force and effect.

15.2. Waiver

The Company’s failure to demand full compliance with any of these terms or to enforce any penalty will not, under any circumstances, constitute a waiver of its rights.

15.3. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company, governing your use of the website and the purchase of products or services, and supersede any previous or contemporaneous agreements, whether written or oral.

15.4. Transfer of Rights

The Company may assign, transfer, or otherwise dispose of its rights and obligations arising from these Terms, in whole or in part, at any time, without prior notice. You may not assign or transfer any rights or obligations without the prior written consent of the Company.

Data da última atualização: 07-02-25

By continuing to browse this website or by making a purchase, you declare that you have read and fully accept these Terms of Use